How Does the NHTSA Investigate a Vehicle Complaint...

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How Does the NHTSA Investigate a Vehicle Complaint?

Almost every year, vehicle manufacturers release new vehicle models to showcase the newest technology available. Safety features are among the important things consumers look for in brand new vehicles.

However, like what had happened to nearly millions of Hyundai vehicles in the US with possibly faulty seat belts, some automotive safety features become compromised.

Car manufacturers have a great responsibility in making sure that motorists are safe on the road by ensuring that the vehicles they make meet the highest quality and standards in all aspects, including safety features.

Some auto companies hire automotive testing services to test their vehicles. But, when users have complained about such vehicles to the National Highway Traffic Safety Administration (NHTSA) after finding malfunctions, they take a scientific approach to investigate the problem.

Gathering Compliaints

First, the NHTSA will gather all similar complaints they receive from vehicle owners and thoroughly review them to determine which ones will require investigation.

Studying Complaints

Second, they will study such claims and try to understand why users complain about a particular vehicle. The NHTSA often releases the reasons when they think that they should not proceed with the investigation.

The Investigation

Third, the NHTSA will then investigate the problem at hand, and they will send recommendations to the manufacturer to recall the issue upon its determination. There could be times when automakers themselves are unaware of the defects of their vehicles.

In the case of the Hyundai recall, the complaint was that a person sitting in the front passenger seat sustained minor injuries after the seatbelt fastener detached from its anchor. They later revealed that the seat belts in previous Hyundai vehicles, when not correctly attached, could detach from the anchor during a crash.

Seat belts are important safety features, most especially during a crash. The NHTSA assumes that manufacturers immediately repair such problems as it could endanger the riding public.

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